Lifeline Australia Ltd

Recognise and respond to crisis situations - CHCCCS019

This unit is part of the Community Services Training Package. It applies to any community services worker involved in crisis intervention. Management of the crisis may involve face-to-face, telephone or remote contact with persons involved. It describes the skills and knowledge required to recognise situations where people may be in imminent crisis, and then to work collaboratively to minimise any safety concerns and make plans to access required support services.