How to become a Transport Operations Officer
Transport operations officers monitor train, tram or bus services and check up on service disruptions. Transport operations officers spend much of their time in the office but often need to travel within their service area. Shiftwork, weekend work and additional shifts during peak periods are usually expected in this occupation. Being outdoors in all weather conditions is also required.
Personal requirements for a Transport Operations Officer
- Well organised
- Able to work under pressure and stay calm in difficult situations
- Good communication skills
- Good interpersonal skills.
Duties & Tasks of a Transport Operations Officer
Transport operations officers may perform the following tasks:
- Monitor train, tram or bus services and ensure the service is provided according to schedule
- Check on delays in schedules, accidents and complaints, and file reports
- Issue infringement notices and assist with related legal documentation
- Inform dispatchers of disruptions to services
- Talk to dispatchers about re-routing traffic around temporary obstructions or to supply additional vehicles on temporarily overloaded routes
- Patrol routes to detect obstructions and liaise with police to clear obstructions and re-route traffic
- Keep in touch with government utilities in relation to road construction projects and similar disruptions to service
- Respond to customer enquiries and complaints
- Recommend improvements and changes in services
- Understand and rigorously enforce Chain of Responsibility laws
- Monitor the cleanliness, presentation and condition of vehicles.
Working conditions for a Transport Operations Officer
Shiftwork, weekend work, additional shifts during peak periods and travel are usually expected in this occupation. Transport operations officers spend much of their time in the office but often need to travel within their service area. Being outdoors in all weather conditions is to be expected.
Specializations
Transport operations officers may work in bus, train or tram operations, and with further training or experience, may become commercial transport or dangerous goods inspectors. They may specialise as a:
Dangerous Goods Inspector
A dangerous goods inspector examines road, rail and other vehicles for the appropriate transport and handling of dangerous goods such as chemicals or gas.
Commercial Transport Inspector
A commercial transport inspector examines vehicles for size, weight and construction according to statutory regulations.
Commercial Transport Inspector
A commercial transport inspector examines vehicles for size, weight and construction according to statutory regulations.
Dangerous Goods Inspector
A dangerous goods inspector examines road, rail and other vehicles for the appropriate transport and handling of dangerous goods such as chemicals or gas.
Transport Operations Officer
Transport operations officers monitor train, tram or bus services and check up on service disruptions. Transport operations officers spend much of their time in the office but often need to travel within their service area. Shiftwork, weekend work and additional shifts during peak periods are usually expected in this occupation. Being outdoors in all weather conditions is also required.
