Type of institution: Registered Training Organisation Level: Vocational Education and Training (VET) CRICOS:
This qualification applies to a range of administrative roles in varied contexts.Individuals in these positions use some discretion and judgement and may provide technical advice and support to a team.Licensing/Regulatory InformationNo licensing, legislative or certification requirements apply to this qualification at the time of publication.
Structure
13 units: 2 core
11 elective
Subjects
Contribute to workplace innovation
Write simple documents
Handle receipt and despatch of information
Design and produce text documents
Contribute to health and safety of self and others
Work effectively with diversity
Participate in environmentally sustainable work practices
Organise schedules
Create electronic presentations
Process payroll
Implement and monitor WHS policies, procedures and programs to meet legislative requirements
Create and use databases
Recommend products and services
Maintain business resources
Produce desktop published documents
Deliver and monitor a service to customers
Produce spreadsheets
Work effectively as an off-site worker
Conduct online transactions
Organise personal work priorities and development
Design and produce business documents
Organise workplace information
Maintain financial records
Maintain a general ledger
Process customer complaints
Comply with organisational requirements for protection and use of intellectual property