Type of institution: TAFE Institute Level: Vocational Education and Training (VET) CRICOS: 03041M
This qualification reflects the role of individuals who have a range of well-developed hospitality service, sales or operational skills and sound knowledge of industry operations. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.This qualification provides a pathway to work in organisations such as restaurants, hotels, motels, clubs, pubs, caf\u00e9s, and coffee shops. This qualification allows for multiskilling and for specialisation in accommodation services, food and beverage and gaming.Possible job titles include:espresso coffee machine operatorfood and beverage attendantfront desk receptionistfront office assistantfunction attendantfunction host gaming attendantguest service agenthousekeeperrestaurant hostsenior bar attendantwaiter.No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
Structure
15 units: 7 core
8 elective
Subjects
Deal Caribbean Stud games
Use a computerised reservations or operations system
Clean glass surfaces
Process reservations
Maintain hard floor surfaces
Package prepared foodstuffs
Maintain the quality of perishable items
Participate in safe food handling practices
Deal Casino War games
Prepare and serve non-alcoholic beverages
Provide advice on food
Use hygienic practice for hospitality service
Communicate in the workplace
Deal Mississippi Stud games
Provide club reception services
Provide valet service
Conduct Roulette games
Identify hazards, assess and control safety risks
Provide advice on imported wines
Conduct night audit
Use hygienic practices for food safety
Provide housekeeping services to guests
Provide advice on food and beverage matching
Address protocol requirements
Serve food and beverage
Provide service to customers
Provide lost and found services
Conduct a product tasting for alcoholic beverages
Clean kitchen premises and equipment
Monitor and control individual and crowd behaviour
Provide visitor information
Work effectively with others
Conduct Keno games
Participate in environmentally sustainable work practices
Provide gueridon service
Clean premises and equipment
Participate in safe work practices
Attend gaming machines
Deal Poker games
Deal Three Card Poker games
Conduct Big Wheel games
Show social and cultural sensitivity
Work effectively in hospitality service
Provide table service of food and beverage
Conduct routine oral communication in a language other than English
Wash furniture and fittings
Sell products and services
Operate and monitor cellar systems
Provide porter services
Conduct Rapid Roulette games
Carry out basic workplace calculations
Prepare and serve cocktails
Conduct Sic Bo games
Prepare appetisers and salads
Prepare rooms for guests
Sort and remove waste and recyclable materials
Launder linen and guests clothes
Prepare and serve espresso coffee
Deal Blackjack games
Receive and store stock
Create and use databases
Prepare and present simple dishes
Transport and store food
Deal Pontoon games
Clean window coverings
Provide accommodation reception services
Provide advice on Australian wines
Provide room service
Conduct Rapid Baccarat games
Maintain cleaning storage areas
Operate a bar
Design and produce business documents
Deal Baccarat games
Analyse and report on gaming machine data
Maintain financial records
Provide first aid
Operate a TAB outlet
Clean and tidy bar areas
Clean ceiling surfaces and fittings
Coach others in job skills
Attend casino gaming machines
Use social media in a business
Provide advice on beers, spirits and liqueurs
Conduct Rapid Big Wheel games
Purchase goods
Recommend liquor products
Provide responsible service of alcohol
Process financial transactions
Maintain carpeted floors
Provide responsible gambling services
Advise on products and services
Provide silver service
Create and use spreadsheets
Source and use information on the hospitality industry
Clean wet areas
Prepare and present sandwiches
Conduct basic oral communication in a language other than English