Certificate II in Hospitality - SIT20316
TAFE Queensland Brisbane
Type of institution: TAFE Institute
Level: Vocational Education and Training (VET)
CRICOS: 03020E
This qualification reflects the role of individuals who have a defined and limited range of hospitality operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.This qualification provides a pathway to work in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, caf\u00e9s, and coffee shops.Possible job titles include:bar attendantcaf\u00e9 attendantcatering assistantfood and beverage attendantfront office assistantporterroom attendant.No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
Structure
- 12 units: 6 core
- 6 elective
Subjects
- Clean glass surfaces
- Maintain hard floor surfaces
- Package prepared foodstuffs
- Maintain the quality of perishable items
- Participate in safe food handling practices
- Prepare and serve non-alcoholic beverages
- Use hygienic practice for hospitality service
- Communicate in the workplace
- Use hygienic practices for food safety
- Provide housekeeping services to guests
- Serve food and beverage
- Clean kitchen premises and equipment
- Provide visitor information
- Work effectively with others
- Conduct Keno games
- Use hospitality skills effectively
- Participate in environmentally sustainable work practices
- Clean premises and equipment
- Participate in safe work practices
- Attend gaming machines
- Show social and cultural sensitivity
- Interact with customers
- Conduct routine oral communication in a language other than English
- Sell products and services
- Provide porter services
- Carry out basic workplace calculations
- Prepare appetisers and salads
- Produce simple word processed documents
- Prepare rooms for guests
- Sort and remove waste and recyclable materials
- Launder linen and guests clothes
- Prepare and serve espresso coffee
- Receive and store stock
- Prepare and present simple dishes
- Transport and store food
- Provide room service
- Maintain cleaning storage areas
- Operate a bar
- Maintain financial records
- Provide first aid
- Operate a TAB outlet
- Clean and tidy bar areas
- Clean ceiling surfaces and fittings
- Provide responsible service of alcohol
- Process financial transactions
- Maintain carpeted floors
- Provide responsible gambling services
- Create and use spreadsheets
- Source and use information on the hospitality industry
- Clean wet areas
- Prepare and present sandwiches
- Conduct basic oral communication in a language other than English
- Source and present information
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