Type of institution: Registered Training Organisation Level: Vocational Education and Training (VET) CRICOS:
This qualification reflects the role of individuals who work in a senior operational or team leading role in the health industry. No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of publication.
Structure
14 units: 6 core
8 elective
Subjects
Promote innovation in a team environment
Report on financial activity
Lead team effectiveness
Interpret and apply medical terminology appropriately
Manage patient recordkeeping system
Review human resource functions
Work with diverse people
Manage risk
Implement customer service standards
Undertake complex clinical coding
Support the recruitment, selection and induction of staff
Support employee and industrial relations procedures
Participate in a quality audit
Implement workplace information system
Set up a business or records system for a small business
Manage health billing and accounting system
Assess competence
Facilitate a coordinated approach to client care
Review the status of a record
Plan assessment activities and processes
Address customer needs
Plan, organise and deliver group-based learning
Develop workplace policy and procedures for sustainability
Coordinate business resources
Administer and coordinate Telehealth services
Maintain work health and safety
Implement continuous improvement
Manage Telehealth technology
Lead effective workplace relationships
Design and produce business documents
Plan, organise and facilitate learning in the workplace
Provide information from and about records
Implement operational plan
Complete highly complex clinical coding
Work legally and ethically
Develop teams and individuals
Coordinate implementation of customer service strategies