Certificate III in Hospitality - SIT30616
Melbourne Polytechnic
Type of institution: TAFE Institute
Level: Vocational Education and Training (VET)
CRICOS: 00724G
This qualification reflects the role of individuals who have a range of well-developed hospitality service, sales or operational skills and sound knowledge of industry operations. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.This qualification provides a pathway to work in organisations such as restaurants, hotels, motels, clubs, pubs, caf\u00e9s, and coffee shops. This qualification allows for multiskilling and for specialisation in accommodation services, food and beverage and gaming.Possible job titles include:espresso coffee machine operatorfood and beverage attendantfront desk receptionistfront office assistantfunction attendantfunction host gaming attendantguest service agenthousekeeperrestaurant hostsenior bar attendantwaiter.No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
Structure
- 15 units: 7 core
- 8 elective
Subjects
- Deal Caribbean Stud games
- Use a computerised reservations or operations system
- Clean glass surfaces
- Process reservations
- Maintain hard floor surfaces
- Package prepared foodstuffs
- Maintain the quality of perishable items
- Participate in safe food handling practices
- Deal Casino War games
- Prepare and serve non-alcoholic beverages
- Provide advice on food
- Use hygienic practice for hospitality service
- Communicate in the workplace
- Deal Mississippi Stud games
- Provide club reception services
- Provide valet service
- Conduct Roulette games
- Identify hazards, assess and control safety risks
- Provide advice on imported wines
- Conduct night audit
- Use hygienic practices for food safety
- Provide housekeeping services to guests
- Provide advice on food and beverage matching
- Address protocol requirements
- Serve food and beverage
- Provide service to customers
- Provide lost and found services
- Conduct a product tasting for alcoholic beverages
- Clean kitchen premises and equipment
- Monitor and control individual and crowd behaviour
- Provide visitor information
- Work effectively with others
- Conduct Keno games
- Participate in environmentally sustainable work practices
- Provide gueridon service
- Clean premises and equipment
- Participate in safe work practices
- Attend gaming machines
- Deal Poker games
- Deal Three Card Poker games
- Conduct Big Wheel games
- Show social and cultural sensitivity
- Work effectively in hospitality service
- Provide table service of food and beverage
- Conduct routine oral communication in a language other than English
- Wash furniture and fittings
- Sell products and services
- Operate and monitor cellar systems
- Provide porter services
- Conduct Rapid Roulette games
- Carry out basic workplace calculations
- Prepare and serve cocktails
- Conduct Sic Bo games
- Prepare appetisers and salads
- Prepare rooms for guests
- Sort and remove waste and recyclable materials
- Launder linen and guests clothes
- Prepare and serve espresso coffee
- Deal Blackjack games
- Receive and store stock
- Create and use databases
- Prepare and present simple dishes
- Transport and store food
- Deal Pontoon games
- Clean window coverings
- Provide accommodation reception services
- Provide advice on Australian wines
- Provide room service
- Conduct Rapid Baccarat games
- Maintain cleaning storage areas
- Operate a bar
- Design and produce business documents
- Deal Baccarat games
- Analyse and report on gaming machine data
- Maintain financial records
- Provide first aid
- Operate a TAB outlet
- Clean and tidy bar areas
- Clean ceiling surfaces and fittings
- Coach others in job skills
- Attend casino gaming machines
- Use social media in a business
- Provide advice on beers, spirits and liqueurs
- Conduct Rapid Big Wheel games
- Purchase goods
- Recommend liquor products
- Provide responsible service of alcohol
- Process financial transactions
- Maintain carpeted floors
- Provide responsible gambling services
- Advise on products and services
- Provide silver service
- Create and use spreadsheets
- Source and use information on the hospitality industry
- Clean wet areas
- Prepare and present sandwiches
- Conduct basic oral communication in a language other than English
- Source and present information
