Certificate IV in Credit Management - FNS40122
Kaplan Education Pty Ltd
Type of institution: Registered Training Organisation
Level: Vocational Education and Training (VET)
CRICOS:
This qualification reflects the role of individuals in credit management functions. Individuals in these roles apply theoretical and technical skills and knowledge to work autonomously and exercise judgement in completing routine and non-routine activities relating to credit, reconciliation and customer service.Licensing, legislative, regulatory or certification considerationsWork functions in the occupational areas where this qualification is used may be subject to regulatory requirements. Refer to the relevant regulator for specific guidance on requirements.
Subjects
- Implement customer service strategies
- Identify and manage individuals experiencing hardship
- Conduct individual work within a compliance framework
- Manage personal and professional development
- Lead team effectiveness
- Manage and recover bad and doubtful debts
- Process business tax requirements
- Evaluate debt collection actions and develop recommendations
- Apply ethical frameworks and principles to make and act upon decisions
- Assess risks
- Conduct work according to professional practices in the financial services industry
- Process customer complaints
- Establish and maintain appropriate security options for credit facilities
- Apply principles of trust accounting
- Apply risk management strategies to own work
- Assess credit applications
- Manage overdue customer accounts
- Undertake legal action for recovery of debts
- Process applications for credit
- Demonstrate leadership in the workplace
- Resolve disputes
- Promote client understanding of the role and effective use of consumer credit
- Utilise the legal process to recover outstanding debt
- Prepare financial reports
- Identify and apply complex ethical decision making to workplace situations
Study information
| Campus | Fees | Entry | Mid year intake | Attendance |
|---|---|---|---|---|
| Online | Domestic: $595 | No |
|
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