Certificate II in Hospitality - SIT20316

Type of institution: Registered Training Organisation
Level: Vocational Education and Training (VET)
CRICOS:

This qualification reflects the role of individuals who have a defined and limited range of hospitality operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.This qualification provides a pathway to work in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, caf\u00e9s, and coffee shops.Possible job titles include:bar attendantcaf\u00e9 attendantcatering assistantfood and beverage attendantfront office assistantporterroom attendant.No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Structure

• 12 units: 6 core
• 6 elective

Subjects

• Clean glass surfaces
• Maintain hard floor surfaces
• Package prepared foodstuffs
• Maintain the quality of perishable items
• Participate in safe food handling practices
• Prepare and serve non-alcoholic beverages
• Use hygienic practice for hospitality service
• Communicate in the workplace
• Use hygienic practices for food safety
• Provide housekeeping services to guests
• Serve food and beverage
• Clean kitchen premises and equipment
• Provide visitor information
• Work effectively with others
• Conduct Keno games
• Use hospitality skills effectively
• Participate in environmentally sustainable work practices
• Clean premises and equipment
• Participate in safe work practices
• Attend gaming machines
• Show social and cultural sensitivity
• Interact with customers
• Conduct routine oral communication in a language other than English
• Sell products and services
• Provide porter services
• Carry out basic workplace calculations
• Prepare appetisers and salads
• Produce simple word processed documents
• Prepare rooms for guests
• Sort and remove waste and recyclable materials
• Launder linen and guests clothes
• Prepare and serve espresso coffee
• Receive and store stock
• Prepare and present simple dishes
• Transport and store food
• Provide room service
• Maintain cleaning storage areas
• Operate a bar
• Maintain financial records
• Provide first aid
• Operate a TAB outlet
• Clean and tidy bar areas
• Clean ceiling surfaces and fittings
• Provide responsible service of alcohol
• Process financial transactions
• Maintain carpeted floors
• Provide responsible gambling services
• Create and use spreadsheets
• Source and use information on the hospitality industry
• Clean wet areas
• Prepare and present sandwiches
• Conduct basic oral communication in a language other than English
• Source and present information

Study information

Master of International Tourism and Hospitality Management

James Cook University JCU

Certificate III in Baking - FBP30521

William Angliss Institute VIC

Certificate III in Cake and Pastry - FBP30321

Charles Darwin University

Bachelor of Event and Tourism Management

University of Canberra

Bachelor of Tourism and Hospitality Management

William Angliss Institute VIC

Graduate Certificate in Business Analysis

Queensland University of Technology (QUT)