Certificate II in Workplace Skills - BSB20120

Type of institution: University/Higher Education Institution
Level: Vocational Education and Training (VET)
CRICOS: 00300K

This qualification reflects the role of individuals in a variety of entry-level Business Services job roles. This qualification also reflects the role of individuals who have not yet entered the workforce, and are developing the necessary skills in preparation for work.These individuals carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills. They perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.Licensing/Regulatory InformationNo licensing, legislative or certification requirements apply to this qualification at the time of publication.

Subjects

• Plan and apply time management
• Plan and prepare for work readiness
• Work effectively with others
• Work effectively in business environments
• Use digital technologies to communicate in a work environment
• Process financial transactions
• Support personal wellbeing in the workplace
• Collect and record data
• Contribute to the health and safety of self and others
• Participate in sustainable work practices
• Assist with customer difficulties
• Use business software applications
• Operate digital devices
• Research using the internet
• Develop self-awareness
• Develop and apply thinking and problem solving skills
• Record stakeholder interactions
• Deliver a service to customers
• Apply communication skills
• Engage with customers
• Advise on products and services

Study information

Bachelor of Business and Enterprise, Bachelor of Arts

Southern Cross University

Graduate Diploma in Business

University of Canberra

Bachelor of Human Services / Bachelor of Business

Queensland University of Technology (QUT)

Diploma of Business Analytics

Macquarie University

Master of Commerce

Curtin University

Diploma in Entrepreneurship

Queensland University of Technology (QUT)