Certificate III in Automotive Administration - AUR30116

Automotive Institute of Technology Incorporated

Type of institution: Registered Training Organisation
Level: Vocational Education and Training (VET)
CRICOS:

This qualification reflects the role of individuals who perform a broad range of administrative tasks in the automotive retail, service and repair industry.

Structure

18 units: 10 Core
8 elective

Subjects

Work effectively with others in an automotive workplace
Work in an automotive administration role
Sell automotive products and services
Handle mail
Communicate effectively in an automotive workplace
Process customer complaints in an automotive workplace
Write routine texts in an automotive workplace
Maintain quality processes in an automotive workplace
Maintain business image in an automotive workplace
Promote automotive products and services
Read and respond to automotive workplace information
Build customer relations in an automotive workplace
Follow environmental and sustainability best practice in an automotive workplace
Use information technology systems
Provide work skill instruction
Comply with legal requirements when selling automotive products and services
Adapt work processes to new technologies in an automotive workplace
Resolve routine problems in an automotive workplace
Follow safe working practices in an automotive workplace
Respond to customer needs and enquiries in an automotive workplace
Conduct online transactions in an automotive workplace
Manage complex customer requirements in an automotive workplace
Maintain customer aftermarket relations
Process accounts payable and receivable

Standard entry requirements

This qualification may be accessed by direct entry.No licensing, legislative or certification requirements apply to this qualification at the time of publication.