Provide Quality Service (SIS Unit)


This unit is part of the Sport, Fitness and Recreation Training Package. It describes the performance outcomes, skills and knowledge required to address needs and expectations of clients and colleagues, promote programs, services and facilities, and respond to conflict and client complaints. It applies to individuals working in a range of customer service roles in the sport, fitness or recreation industries. This includes individuals working in gyms, aquatic centres, community centres or indoor activity centres, as well as to those working as instructors, trainers or guides and volunteers in indoor and outdoor settings according to relevant legislation and organisational policies and procedures.

Entry Requirements:

No minimum education

Subjects you can Study:

Address client needs and expectations; Provide quality service experience; Resolve customer complaints.

Campus ATAR/OP Mid Year Intake Study Mode Duration
Parap No info No 7 hours
Deakin No info No 7 hours
Gumdale No info No 7 hours
West Beach No info No 7 hours
Castle Hill No info No 7 hours
Lindisfarne No info No 7 hours
North Perth No info No 7 hours
Notting Hill No info No 7 hours
Established in 1979, AUSTSWIM is a not for profit Registered Training Organisation providing aquatic education for Teachers of Swimming and Water Safety and Aqua Instructors.

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