Flight Attendants

What the job involves

• Checks passengers' tickets and directs them to seats
• Receives and stows food, equipment and cabin baggage
• Makes public announcements
• Conducts safety checks and demonstrations of safety equipment and procedures
• Carries out emergency procedures, assists and directs passengers in emergencies
• Distributes reading material, pillows, blankets and other amenities for the comfort of passengers
• Operates galleys, prepares and heats food for passengers and serves refreshments and meals
• Co-ordinates the sale of goods to passengers
• Manages the completion of any customs and immigration documentation which may be required
• Tidies aircraft

Key values of workers in Flight Attendants

• Support

  Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

• Working Conditions

  Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

• Independence

  Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

• Achievement

  Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

• Recognition

  Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.

Top skills required for workers in Flight Attendants

• Active Listening

  Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Monitoring

  Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

• Social Perceptiveness

  Being aware of others' reactions and understanding why they react as they do.

• Service Orientation

  Actively looking for ways to help people.

• Coordination

  Adjusting actions in relation to others' actions.