How to become a Facilities Officer

Facilities officers provide assistance to ensure the day-to-day smooth management and operation of a building's infrastructure through administrative support and, at times, overseeing maintenance tasks.

Personal requirements for a Facilities Officer

Good interpersonal, communication and customer service skills
Able to work in a team
Able to assess and prioritise tasks
Good computer literacy
Able to use initiative and work unsupervised
Excellent organisational skills

Education & Training for a Facilities Officer

You can work as a facilities officer without formal qualifications. You will probably get some informal training on the job. You can also become a facilities officer through a traineeship in Property Services (Operations). Entry requirements may vary, but employers generally require Year 10.Entry to this occupation may be improved if you have qualifications in facilities management or a related field such as architecture, business, management, property or planning. To get into these courses you usually need to gain your Senior Secondary Certificate of Education. Institutions have different prerequisites and some have flexible entry requirements or offer external study. Contact the institutions you are interested in for more information.

Additional information

The Facility Management Association of Australia (FMA Australia) offers a range of professional development courses relevant to all levels of the facilities management sector. Contact FMA Australia for more information.

Duties & Tasks of a Facilities Officer

Facilities officers:

Log, analyse and track maintenance requests
Issue work orders to appropriate tradespeople or maintenance officers
Match work orders to invoices and send invoices for payment
Distribute, archive and coordinate documentation
Conduct routine cleaning inspections with cleaners and facilities managers
Coordinate recycling and waste management reports
Set up meetings, conferences and function rooms
Collect and distribute mail
Suggest initiatives to improve operating practices, such as increasing energy efficiency.

Tasks

Co-ordinates the implementation of repairs, maintenance and renovations, as well as compiling reports on operating expenses and income.
Plans, organises, co-ordinates and oversees (generally through subordinate managers or supervisors) administrative and operational activities of a facility.
May hire other support staff.

Employment Opportunities for a Facilities Officer

Facilities officers work for public and private organisations that manage buildings and facilities, and may be employed in most industries, including finance, defence, education, retail, public administration and safety, entertainment and manufacturing. With experience, and sometimes further training, facilities officers may take on management responsibilities.

Specializations

Facilities Officer

Average age
49
Future Growth
N/A
Gender Share
24% female
Average full-time
42 hours
Weekly Pay
N/A
Skill level rating
Medium skill
Unemployment
Lower unemployment
Full-Time Share
84%
Employment Size
21,700
Employment by state
ACT: 2.8%
NSW: 33.0%
NT: 1.2%
QLD: 18.7%
SA: 6.9%
TAS: 1.7%
VIC: 24.7%
WA: 10.9%
Age brackets
15-19: 0.2%
20-24: 2%
25-34: 13.8%
35-44: 23.2%
45-54: 29.9%
55-59: 14.6%
60-64: 10%
65 and Over: 6.1%
Education level
Advanced Diploma/Diploma: 19.1%
Bachelor degree: 15.8%
Certificate III/IV: 33.9%
Post Graduate/Graduate Diploma or Graduate Certificate: 7.4%
Year 10 and below: 7.9%
Year 11: 3.3%
Year 12: 12.6%