Doorpersons and Luggage Porters

Doorpersons or Luggage Porters assist guests in accommodation establishments or passengers in transport terminals by attending to and carrying luggage, welcoming and escorting guests, and attending to their general needs on arrival and departure.

  • The Job
  • The Facts
  • Related Courses

What the job involves

  • Escorts guests or residents to their rooms
  • Assists with baggage
  • Advises guests or residents of in-house facilities and local attractions
  • Receives and distributes mail, telegrams, packages and messages to rooms
  • Delivers newspapers to rooms and lounges
  • May clean patrons' shoes and arrange cleaning and laundering of clothing
  • Runs errands as directed
  • May clean public areas

Key values of workers in Doorpersons and Luggage Porters

  • Support

    Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

  • Independence

    Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

  • Working Conditions

    Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

  • Achievement

    Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

  • Recognition

    Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.

Top skills required for workers in Doorpersons and Luggage Porters

  • Active Listening

    Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

  • Speaking

    Talking to others to convey information effectively.

  • Critical Thinking

    Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

  • Coordination

    Adjusting actions in relation to others' actions.

  • Reading Comprehension

    Understanding written sentences and paragraphs in work-related documents.