How to become a Sales Representative (Information Technology)

Sales representatives (IT) promote the sale of computer hardware, software and IT services.

Personal requirements of a Sales Representative (Information Technology)

  • good communication skills
  • neat personal appearance
  • friendly and confident manner with a pleasant personality
  • able to persevere
  • able to understand clients' needs quickly
  • willing to update product knowledge on an ongoing basis
  • able to understand and provide information about a large variety of product specifications and applications
  • strong customer service skills.

Duties & Tasks of a Sales Representative (Information Technology)

Sales representatives (IT): • create customer interest in their organisation's IT products • talk to clients and potential clients to determine the hardware and software needs of their business • keep customers informed of new product developments • create appropriate systems for customers' needs, including software and hardware options • develop proposals and IT solution cost options for customers • manage the sourcing and delivery of products to the customer • provide after-sales support • participate in product development, marketing and client education activities • liaise with IT technical experts, such as analysts, designers, programmers and educators • continually update own knowledge of products.

Avg. weekly wage:


Future growth:


Employment by state:

ACT ACT 1.7%

NSW NSW 36.8%

NT NT 0.3%

QLD QLD 19.4%

SA SA 5.4%

TAS TAS 2.5%

VIC VIC 22.7%

WA WA 11.2%

Hours worked:



Higher unemployment

Gender split:

Male 66.4%

Female 33.6%

Education level:

Not completed Year 12: 10.5%

Highest qualification is secondary school: 46.1%

Highest qualification is a Certificate 3 or 4: 10.5%

Highest qualification is a Diploma or Advanced Diploma: 13.2%

Highest qualification is a Bachelor degree: 19.7%

Age brackets:

15-19 - 2.8%

20-24 - 14.9%

25-34 - 36.8%

35-44 - 23.6%

45-54 - 16.9%

55-59 - 4.5%

60-64 - 0.5%

65 and Over - 0%

*The data above is sourced from the Department of Employment’s Job Outlook website.

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