Certificate II in Retail Services

CQUniversity Australia

This qualification is part of the Retail Services Training Package. It provides the skills and knowledge for an individual to be competent in a range of activities and functions in various retail store settings, such as retailers, supermarkets, department stores and quick service restaurants. Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.

Entry Requirements:

No minimum education

Structure:

12 units: 7 core; 5 elective

Subjects you can Study:

Core: Engage the customer; Communicate in the workplace to support team and customer outcomes; Work effectively in a service environment; Organise personal work requirements; Advise on products and services; plus more. Elective: Handle food safely in a retail environment; Receive and handle retail stock; Produce visual merchandise displays; Merchandise food products; plus more.

Study Pathways:

The Certificate II in Retail Services articulates into the Certificate III in Retail.

Accepts International Students:

Yes

Provider CRICOS: 00219C

Campus ATAR/OP Mid Year Intake Study Mode Duration
CQUniversity Gladstone Marina No info
CQUniversity Sydney No info
CQUniversity Biloela No info
CQUniversity Mackay Ooralea No info
CQUniversity Melbourne No info
CQUniversity Rockhampton North No info
CQUniversity Noosa No info
CQUniversity Emerald No info
Online Study No info
CQUniversity Gladstone City No info
CQUniversity Cairns No info
CQUniversity Mackay City No info
CQUniversity Townsville No info
CQUniversity Rockhampton City No info
CQUniversity Adelaide No info
CQUniversity Bundaberg No info
CQUniversity Brisbane No info
CQUniversity Perth No info

CQUniversity Australia has one of the largest national footprints of any university in Australia, proudly offering a wide variety of TAFE and university qualifications with seamless pathways between short courses, certificates and diplomas through to undergraduate, postgraduate and research higher degrees to help you be what you want to be. 

We offer a world-class education, are ranked in the top two per cent of universities worldwide* and are recognised as Australia’s first and only Changemaker Campus by social innovation group Ashoka U. 

At CQUniversity you have the opportunity to study courses online, on campus or a combination of both. We are a leading distance education provider and one of the first Australian universities to offer flexible, mixed-mode study so you can learn where and how it suits you. 

Whether you want to stay close to home or move somewhere new, prefer the bustling city life or the relaxed pace of regional locations, we offer more than 20 study locations including campuses and study centres in Adelaide, Biloela, Brisbane, Bundaberg, Cairns, Emerald, Gladstone, Mackay, Melbourne, Noosa, Perth, Rockhampton, Sydney, Townsville and Yeppoon, and study hubs in Broome, Busselton, Charters Towers, Cooma, Geraldton, Karratha and Port Pirie. 

Choose from a wide variety of courses in areas including: 

  • business
  • accounting and law
  • creative, performing and visual arts
  • education and humanities
  • engineering and built environment
  • engineering trades
  • English
  • study and work preparation
  • health
  • information technology and digital media
  • psychology
  • social work and community services
  • science and environment
  • service industries
  • transport and safety sciences.

We also provide training for apprentices and trainees, and industry-specific courses. 

We’re rated as conducting world class research in 14 different categories and are well above world standard in Applied Mathematics, Mathematical Sciences, Nursing, Other Medical and Health Services, Other Psychology and Cognitive Sciences, and Psychology and Cognitive Sciences^. Our range of research higher degrees allow you to undertake research focused on a particular area of interest. 

Benefit from our award-winning and experienced teaching professionals, as well as our focus on student services and support. Our student body is diverse and comes from both local and global communities. We are committed to providing specialist education and training support and a range of career-orientated services to ensure our graduates are successful. 

Our courses are designed alongside industry and many include hands-on, practical learning experiences such as field and laboratory work, project-based learning and work placements. Our commitment to providing up-to-date, real-world knowledge and skills has seen us being awarded five-star ratings for Full-Time Employment, Social Equity and Starting Salary, placing us in the top 20 per cent of universities in Australia in these categories+. No matter whether you’re just finishing school or thinking of taking up a new challenge, CQUniversity can help you be what you want to be.

For more information visit our website or submit an enquiry form

Postgraduate and international applicants can apply directly. 

* Times Higher Education World University Rankings 2019. Visit www.cqu.edu.au/reputation
^2015–2016 State of Australian University Research Volume 1 ERA National Report. 
+The Good Universities Guide 2018

 

Is the information on this page correct? Request update

Request Information
Enquire about this course

Related courses
QLD
NSW
VIC
WA
SA
TAS
NT
ACT