How to become a Hotel Service Supervisor

Hotel service supervisors coordinate and supervise the activities of hotel service workers, including housekeeping and cleaning staff, luggage porters and doorpersons.

Personal requirements of a Hotel Service Supervisor

  • Interested in working with people
  • friendly, helpful and patient
  • able to assist guests with a limited understanding of English
  • good communication and interpersonal skills
  • good organisational skills
  • good problem-solving skills
  • good leadership skills
  • able to record information accurately
  • able to prioritise tasks and adapt to changing work demands
  • able to work as part of a team
  • able to project a professional manner at all times
  • able to stay calm in difficult situations.

Duties & Tasks of a Hotel Service Supervisor

Hotel service supervisors may perform the following tasks:

  • determine work requirements and allocate duties to housekeepers, luggage porters and doorpersons
  • talk to managers to coordinate activities with other organisational units
  • maintain attendance records and rosters
  • explain and enforce safety regulations
  • oversee the work of the service unit and suggest improvements and changes
  • oversee the provision of guest service standards to established policy and industry standards
  • talk to workers to resolve problems
  • perform front office and reception duties, which may involve accepting cash payments, processing EFTPOS and credit card transactions, reconciling the day's takings and generating reports
  • perform the tasks of a housekeeper, luggage porter or doorperson when necessary
  • perform basic maintenance tasks, such as changing light bulbs in hotel rooms.

Working conditions for a Hotel Service Supervisor

Hotel service supervisors often work evenings, including weekends and public holidays. They may spend long periods on their feet. In a small or medium-sized hotel, the hotel service supervisor may work mostly behind the scenes. In an international-standard hotel, front-of-house work is possible and may involve a high level of contact with the public and tending to difficult guests. They may have to be 'on call' should major problems arise. Uniforms may be supplied by employers.

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