How to become a Hotel or Motel Manager

Hotel and motel managers plan, supervise and control the operations of a hotel or motel.

Personal requirements of a Hotel or Motel Manager

  • enjoy working with people
  • friendly, helpful and patient
  • able to assist guests with a limited understanding of English
  • good communication and organisational skills
  • able to record information accurately
  • able to work as part of a team
  • able to project a professional manner at all times
  • good interpersonal skills

Duties & Tasks of a Hotel or Motel Manager

Hotel and motel managers:

  • plan, direct and coordinate accounting, food and beverage services, guest services, maintenance, staff development, and sales and marketing
  • allocate tasks and priorities, coordinate resources, and develop business plans and marketing strategies
  • manage building costs, rents, maintenance, lighting, power, heating, air conditioning, floorings and furniture
  • control capital and operational expenditure
  • prepare reports for senior management
  • make sure government health, occupational safety and licensing regulations are followed
  • carry out marketing and sales activities for rooms, conventions, banquets and conferences
  • supervise arrangement and re-arrangement of furnishings
  • manage the security of the hotel/motel and its staff
  • publicise the hotel/motel through public relations activities in the local business community.

Working conditions for a Hotel or Motel Manager

Hotel and motel managers often work evenings, weekends and public holidays. Whether in a small country motel or an international standard hotel, most managers are very 'hands on'. They have a high level of contact with the public and may have to deal with difficult guests and be on call when problems arise.

Specialisations:


Club Manager

A club manager runs a licensed club providing food, drink, entertainment, sporting and other amenities for members. Hotel and motel managers often work evenings, weekends and public holidays. Whether in a small country motel or an international standard hotel, most managers are very 'hands on'. They have a high level of contact with the public and may have to deal with difficult guests and be on call when problems arise.

Avg. weekly wage:

$1,475

Future growth:

Stable

Employment by state:

ACT ACT 0.3%

NSW NSW 24.2%

NT NT 1.7%

QLD QLD 22.7%

SA SA 4.4%

TAS TAS 6.9%

VIC VIC 27.7%

WA WA 12.1%

Hours worked:

0

Unemployment:

Lower unemployment

Gender split:

Male 45.2%

Female 54.8%

Education level:

Highest qualification is secondary school: 24.2%

Highest qualification is a Certificate 3 or 4: 19.7%

Highest qualification is a Diploma or Advanced Diploma: 19.3%

Highest qualification is a Bachelor degree: 32.3%

Highest qualification is a Postgraduate Diploma or Graduate Certificate: 4.5%

Age brackets:

15-19 - 2%

20-24 - 10.9%

25-34 - 7.3%

35-44 - 14.8%

45-54 - 22.6%

55-59 - 3.7%

60-64 - 22.6%

65 and Over - 16%

*The data above is sourced from the Department of Employment’s Job Outlook website.

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