How to become a Hotel and Motel Front Office Attendant

Hotel and motel front office attendants look after the needs of guests on arrival and during their stay in a hotel or motel.

Personal requirements of a Hotel and Motel Front Office Attendant

  • Enjoy working with people
  • Friendly, helpful and patient
  • Able to assist guests with a limited understanding of English
  • Good communication and interpersonal skills
  • Able to record information accurately
  • Able to work as a leader and as part of a team
  • Able to project a professional manner at all times
  • Flexible and resourceful
  • Able to stay calm in difficult situations

Education & Training for a Hotel and Motel Front Office Attendant

You can work as a hotel and motel front office attendant without formal qualifications. You will probably get some informal training on the job. You can also become a hotel and motel front office attendant through a traineeship. Entry requirements may vary, but employers generally require Year 10.

Additional Information

Experience in word processing and operating office machinery such as switchboards is desirable. The ability to speak a second language is an advantage if working in an international hotel.

Duties & Tasks of a Hotel and Motel Front Office Attendant

Hotel and motel front office attendants:

  • receive reservations for accommodation from clients, either in person, online or by telephone, fax or email
  • take guests' details and allocate their rooms
  • talk to transport carriers (such as airlines, bus companies and rental car agencies) to make and confirm travel arrangements for guests
  • inform guests of the hotel/motel's services and facilities, policies and procedures
  • provide tourist information to guests
  • make reservations for sightseeing tours, restaurants, the cinema and live entertainment
  • deal with enquiries and requests from guests
  • take messages for guests
  • finalise guests' bills and issue receipts upon payment
  • arrange accommodation for guests travelling to other destinations
  • perform cashier duties and exchange foreign currency
  • place guests' possessions in a safe if requested
  • coordinate the cleaning of guests' personal laundry, shoe shining and room service deliveries
  • follow in-house procedures to help ensure the security of guests and employees
  • perform general secretarial duties, such as preparing correspondence and attending to a switchboard.

Working conditions for a Hotel and Motel Front Office Attendant

In a small or medium-sized hotel, all of the above duties may be carried out by one person. However, in an international-standard hotel, several attendants may be employed. Each attendant is allocated a set of specific duties to perform (for example, one may attend to guest reception, another may be responsible for the switchboard, while another works as an information officer). Hotel and motel front office attendants usually work shifts, including evenings, weekends and public holidays.

Employment Opportunities for a Hotel and Motel Front Office Attendant

Hotel and motel front office attendants are employed by hotels, motels, resorts, guesthouses and hostels throughout the country. They may work in privately owned hotels or motels, or in companies that operate a chain of establishments.

Avg. weekly wage:

$900

Future growth:

Moderate

Employment by state:

ACT ACT 2%

NSW NSW 29.7%

NT NT 1%

QLD QLD 21.3%

SA SA 6.9%

TAS TAS 2.2%

VIC VIC 26.9%

WA WA 10%

Hours worked:

35.6

Unemployment:

Higher unemployment

Gender split:

Male 6.2%

Female 93.8%

Education level:

Not completed Year 10: 1.5%

Not completed Year 12: 17.8%

Highest qualification is secondary school: 30.9%

Highest qualification is a Certificate 3 or 4: 18.9%

Highest qualification is a Diploma or Advanced Diploma: 14%

Highest qualification is a Bachelor degree: 14%

Highest qualification is a Postgraduate Diploma or Graduate Certificate: 2.9%

Age brackets:

15-19 - 6.3%

20-24 - 16%

25-34 - 21.1%

35-44 - 15.1%

45-54 - 19.5%

55-59 - 9.8%

60-64 - 8%

65 and Over - 4.3%

*The data above is sourced from the Department of Employment’s Job Outlook website.

Related careers